This reports discusses how data is built and architected to be stored, managed, and used by systems. Internet business applications are all data driven; thus data operations and models need to be properly defined as they move across the system. The report is well cited and presents a good resource for businesses and academics.

Full reference for how online products that use web services to manage the different B2B transactions can be evaluated. The article also identifies the features of web services and how tests are performed. The material is for businesses and professional to understand this revolving technology and how it is impacting online portals.

The article discusses supply chain management various definitions, types and the philosophy involved in SCM as approached by businesses. The paper is well referenced and provides substantial support for the characteristics of SCM and the motives behind the increasing demand on its implementation.

A research that relates customer satisfaction to the customer relationship management program undertaken by firms. The document, prepared by a team including business professors, discusses the importance of distributing the customer behavior knowledge across all parties of the business supply chain.

 The book ,by the mostly acclaimed business leaders PhD. holders in one to one marketing, discuss the importance of creating value adding relationship with customers rather than becoming profit driven. The book provides business strategies that aid businesses in handling customers and managing their internal resources and financial matrix.